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When will my order ship & when will I receive it?
All orders are shipped within 24 to 48 hours Monday to Friday.
Express orders are shipped the same day if ordered by 11AM EST.
If you need your order by a specific time please order express.
All orders placed after 11AM EST on Friday will be shipped on Monday.
Transit time may vary depending on the destination country.
As a rule of thumb, transit times are as follows:
- USA: 1-7 business days depending on shipping method selected
- Europe: 10-15 business days
- Asia: 10-15 business days
In some rare cases, international shipments can take up to 30 days to arrive.
Public holidays, postal and customs administration may also delay the delivery. You’re fully responsible of custom charges (if any).
Shipping Responsibilities: It is your responsibility to provide a full and complete address. We cannot be responsible for packages that are undeliverable because of the wrong address, incomplete address, or addresses so heavily abbreviated that the mail person does not know where the package should be delivered. If you live in Apartment 2A please enter Apt 2A vs just 2A
It is your responsibility to provide us an address that is safe and secure for mail delivery or pay for signature confirmation.
You can also call your local post office and have them hold your mail for pickup at no additional charge.
Does nyloon ship worldwide?
Yes, we do ship worldwide. In the unlikely event you are in a country where we find restrictions, we will inform you before shipping to find a solution.
Track my shipment
We ship our straps with USPS, FedEx and DHL.
However for some countries, Deutsche Post cannot display the whereabouts of the item in real time due to system limitations.
To fix this, you will need to check your tracking number in your local courier's website.
Some of the most commons are:
- USA - USPS
- New Zealand - NZ Post
- France - Chronopost
- Germany - Deutsche Post
- Canada - Canada Post
- Singapore - Singpost
- UK - Royal Mail
- Italy - Poste Italiane
- Australia - Auspost
Do I get a tracking number for my shipping?
Yes, all orders are shipped with a tracking number and will be provided in your shipment notification email.
International customs and other taxes
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility (if any).
Please check with your country's customs office to determine what these additional costs will be prior to buying.
For packages that may have been lost in transit, delivered to the wrong address (a lot of time a neighbor) we will wait seven days after the original delivery date to see if the package arrives late.
From our experience, giving that extra time often allows time for the shipper or customer to locate the package and get it out for re-delivery. Please contact us so we can try to expedite this process by calling the shipping company asap.
Do you offer wholesale, distributor, or retail accounts?
We are always open to partnerships and collaborations. Please, email us to discuss the details.
Will your watch band fit me?
Our regular bands are 235mm or 9.25 inches with the watch attached with 10 holes and fit wrists 5.5" to 8.6"
Our XL Bands are 295mm or 11.6 inches with the watch attached with 10 holes and fit wrists 9" to 10.5"
Can I order customised straps?
Custom straps are an amazing way to motivate and inspire your Team. Minimum order quantity is 35 units and we can give you a discount for volume.
Can I return or exchange my nyloon strap?
You can return your band within 100 days of purchase.
You can exchange your band for a different size or color at any time.
Return Shipping is the responsibility of the buyer and shipping on the original order is non-refundable.
Customs duties and taxes are non-refundable through Nyloon.These funds may be recoverable by contacting your local customs office directly.
IMPORTANT: please be sure that your band is in its complete original condition if you tried it on. We do not accept bands that have shown any kind of wear because they have been mounted or worn due to hygiene issues: bending, sweat, cologne, perfume, etc. It is ok to try on the band, but make sure it's in the original condition if you do so as we will deny the return or exchange.
To return the band please email email@example.com If you have received a defective product, please reach out to us at firstname.lastname@example.org.
The price only shows in usd. Can I pay with a different currency?
Our prices are showing in $ USD as default option. You can purchase as usual, and during the checkout process our payments processor will convert your currency to the $ equivalent.
Which payment options are available?
Currently we accept PayPal, Shop Pay, Google Pay, Apply Pay, Visa, Master Card, American Express, and Discover.
We put a lot of effort in creating our bands and we personally check every single one before shipping to ensure that it meets our quality standards.
Our bands adapter, clasp, and buckle hardware are covered by a 3 year warranty from the day they were bought and our bands are covered by a 1 year warranty of faults in materials, workmanship and excessive fraying, ripped loops when used under normal conditions and for the purpose intended and when proper care and upkeep has been given to the band.
This warranty doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind about your purchase.
In order to make a warranty claim, you need to have purchased your Nyloon through our website.
We reserve the right to issue a credit, refund or replacement for band warranties.
There is also a $20 warranty replacement fee.
Any adapter hardware warranties are replacement only of the defective hardware parts.
Warranty claim shipping is the responsibility of the buyer but we will take care of return shipping back to you in the instance we issue a replacement.
If you purchased your watch in the last 30 days return shipping is on us.
We also understand that accidents can happen, but unfortunately we don't cover the Apple Watch damage. It is your responsibility to carry insurance for your Apple Watch either through AppleCare+ or another insurance carrier.
The Nyloon warranty sits alongside applicable consumer protection law.
To make a claim, please email email@example.com with your order details and a description of the fault or damage.
Including photographs of any fault helps a lot in speeding up claims.