We ship our straps with USPS, FedEx and DHL. However for some countries, Deutsche Post cannot display the whereabouts of the item in real time due to system limitations. To fix this, you will need to check your tracking number in your local courier's website.
All orders are shipped within 24 to 48 hours. Express orders are shipped the same day if ordered by 1PM EST. Transit time may vary depending on the destination country. As a rule of thumb, transit times are as follows:
USA: 1-7 business days depending on shipping method selected
Europe: 10-15 business days
Asia: 10-15 business days
In some rare cases, shipments can take up to 30 days to arrive.
Public holidays, postal and customs administration may also delay the delivery.
You’re fully responsible of custom charges (if any).
We put a lot of effort in creating our bands and we personally check everyone before shipping to ensure that meet with our quality standards.
In the unlikely event that your band doesn't arrive in the conditions you expected or doesn't work as required, please contact us immediately so we can help you to solve it as soon as possible.
We also understand that accidents can happen, but unfortunately we don't cover the Apple Watch damage caused by accident or abuse. If your Apple Watch screen breaks accidentally, you might have the option to replace your Apple Watch for an out-of-warranty fee or if you have AppleCare+, you can use one of your covered incident for screen damage.
See Apple's website for more info about the above.